FAQ

 

What types of earrings does COSVEA offer?

COSVEA specializes in handcrafted crystal earrings that combine elegance with whimsical designs. Each piece is uniquely crafted to showcase intricate details and vibrant color shifts, allowing for individual expression and style.

How can I ensure the longevity of my crystal earrings?

To maintain the quality of your crystal earrings, it is recommended to store them in a cool, dry place away from direct sunlight. Avoid exposure to harsh chemicals and clean them gently with a soft cloth after wearing to remove any oils or dirt.

What is the return policy for COSVEA products?

If you are not completely satisfied with your purchase, you may return items within 15 days of receipt, provided they are in unused condition with original packaging. Please contact customer service to initiate the return process.

What are the shipping options available for COSVEA orders?

COSVEA offers free shipping on orders over $60 within the United States and internationally. For orders below this threshold, a fixed shipping fee applies. Processing times range from 1 to 3 business days, with shipping times varying from 10 to 25 business days depending on the destination.

Are there any customs fees for international orders?

Yes, international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. COSVEA cannot predict these charges at checkout, so it is advisable to check with your local customs office for more information.

How can I contact COSVEA for further inquiries?

For general inquiries or customer service, you can reach us via email at service@cosvea.com. For wholesale inquiries or partnership opportunities, please contact us at sales@cosvea.com.